Our Privacy Policy


The Nanny Experts is committed to protecting your privacy. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you are a client seeking childcare services or a candidate seeking employment.

Collection of personal information

If you apply for employment or if you post a job vacancy through The Nanny Experts, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number, passport or Hong Kong ID number.

By giving us such information, you will need to consent to our using it in the manner described in this policy.

You may withdraw your consent at any time by email us at [email protected]. We will return or destroy your personal information within five days of receipt of your withdraw of consent.

Use of personal information

We use personal information to allow us to process your service requests, provide information to clients seeking childcare professionals, provide information to childcare professionals seeking employment, personalize your use of our services, and enable us to improve the services we offer. We may occasionally care out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please email [email protected] and state that you wish to opt out of receiving any further information from us.

Disclosure of personal information

We may provide information about candidates to our clients in order to administer any services provided to them by The Nanny Experts. We may provide information about clients to our candidates in order to administer any services provided to them by The Nanny Experts.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current Hong Kong law.


The Nanny Experts will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. Where applicable, we undertake security steps, including the use of encryption technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered, or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at [email protected].

Policy Changes

Changes in this policy will be posted on our website. You are advised to check our website regularly to view our most recent privacy policy.

LAST UPDATE: February 17, 2015

Get in Touch With Us

Contact Us